FAQ’s - Sightseeing & City Discovery Tours

 
faq
  • What is underguide?

  • Do you provide for only the youthful ‘underground’ scene?

  • Do you have all relevant paperwork, licenses and permits?

  • I want to book a tour, but I am not sure how the process works?

  • Will other people be part of my tour?

  • Will there be any other ‘hidden’ costs?

  • Should I tip my guide?

  • Do I need travel insurance?

  • Will you share any of my information with third parties?

  • How is the privacy of my information assured?   

  • What is your cancellation policy?

  • What languages are offered for your tours?

  • How do we chose our guides?

  • How are Underguide tours different to all the others?

  • Can I give a tour as a gift?

  • Can you provide flights to/from Budapest?

  • Do you provide accommodation?

  • I want to come for a weekend and don’t have the time to plan... can you organise everything?

  • I can’t decide what program to choose? Any advice?

  • How can I pay?

  • Do you accept American Dollars?

  • This is my first time in Budapest, should I take a hop on/hop off tour?

  • I have kids of different ages, do you have a programme to fit all?

  • I cant walk for long distances and my husband has a wheelchair, can you accommodate?If during my tour, I want to go inside a museum or gallery that I have just seen, is it ok to (deviate from the plan) to go inside?

  • I have been to budapest 2 times, can you show me anything new?

  • Can you make me smile?

  • I’m an 85 year old diabetic vegetarian woman travelling with my 4 year old adopted, vegan great-grandson who has a pet monkey with a broken arm and an extremely bad temper. Can you accommodate us?


What is underguide?

 Underguide is a travel agency which specializes in creating tailor made programs for both foreign and local clients. Each itinerary and program, (be it a corporate team building or just a simple walking tour) is made specially for you with all of your needs and interests at the heart of the excursion. We believe a country should be explored not as a tourist, but as a local, and that is why our guides will make you see the city, just as if you were visiting a friend.

Never be an outsider tourist anymore!

There are no more hidden places or unavailable possibilities either you travel or do business here in Hungary. Experience the real life that locals live and Travel just like visiting a friend!

 

Do you provide for only the youthful ‘underground’ scene?

No, We provide for people of every age, profession and class, so if your interests are art, contemporary design and fashion, we will show you to the places in Budapest where this is most fruitful and abundant. In the same manner, if your interest is in gastronomy, architecture or simple sightseeing, we will show you a great time, no matter what. We also have luxury offers for high class travelers or gala events, so if it is a 5 star hotel and premium package that you desire, just let us know!

 

Do you have all relevant paperwork, licenses and permits?

Yes, we have all of the official relevant documentation and permissions as a travel agency.

 

I want to book a tour, but I am not sure how the process works?

Booking a tour could not be easier. Simply click the 'book' button at the tour that suits you the most, or write an email to budapest@underguide.com, and we will take it from there. One of our coordinators will contact you about creating the perfect tour for you. 

 

Will other people be part of my tour?

No, your tour is completely unique and tailored for you and your group. There will be no tag alongs! Occasionally we lead public tours, which we will inform you about in our online newsletter. Click *here* to subscribe for future updates.

 

Will there be any other ‘hidden’ costs?

There are no hidden costs in any of our tours. In each tour description you will see what is included, and what is not included, so there are no surprises when you get here!

 

Should I tip my guide?

Tipping is in no way mandatory. It is of course a nice gesture to your guide, as this will go 100% to him/her, but it is not expected.

 

Do I need travel insurance?

Unfortunately we do not sell travel insurance, so if you require it, you will have to acquire it elsewhere.

 

Will you share any of my information with third parties?

We will not share any of your details with anyone outside of underguide. Any details we collect are used solely towards making your stay as perfect and special as possibly. At Underguide we are 100% commited to protecting your privacy.

 

How is the privacy of my information assured?

We at Underguide promise to handle every detail of your booking with the utmost discretion and confidence. None of your information is shared or passed to any other party or organisation.

 

What is your cancellation policy?

This depends largely on what programme you are booking. For example, many of our programs only require payment on the spot, so no money is taken before the tour. This is different with any aspect we have to book separately, such as accommodation. You will be informed about your cancellation policy at the time of booking.

 

What languages are offered for your tours?

We offer tours in every language from English to Arabian, and challenge you to find a language that we can’t cater for. Just enquire by email to budapest@underguide.com to check availability. 

 

How do we chose our guides?

Our guides are chosen through a very thorough and rigorous process, involving three stages of interviews and rounds. We also provide in-house training at least once a month. Our guides are uniquely trained in each of their specific fields, be it gastro, fasion, art, architechture... our goal is to match your underguide to your interests to provide the best experience for you.

 

How are Underguide tours different to all the others?

At Underguide, we focus hugely on giving you the same experience as if you were being shown around by a friend. This means that we, in no way, accept any form of commission from any venue or attraction… in short, this means that if we bring you somewhere, it is because we think you will love it. We are 100% authentic.

 

Can I give a tour as a gift?

Yes, you can! Just contact us by email through budapest@underguide.com

 

Can you provide flights to/from Budapest?

No, we can not provide flights, although we can provide advice.

 

Do you provide accommodation?

Yes, we do provide accommodation. Click *here* to view.

 

I want to come for a weekend and don’t have the time to plan... can you organise everything?

Yes we can! We can plan everything from the second you land to the moment you take off. Just tell us what makes you buzz, and we will take over from there..!

 

I can’t decide what program to choose? Any advice?

Our most popular programs are Go local, responsible design, & delicatessen tours, but if you simply write to us at budapest@underguide.com and tell us your interests, we can suggest the perfect program for you.  

 

How can I pay?

You can pay by credit card, paypal, bank transfer and cash.

 

Do you accept American Dollars?

Sure? Why not!

 

This is my first time in Budapest, should I take a hop on/hop off tour?

Although these tours are great… *cough*… they are in no way personal..! Here at Underguide, we tailor your tour so that your first time in Budapest will be packed with everything you love. The tour gravitates around your interest, guided by another who shares those same interests. We will mix your unique tour with all of the main, must-see sights of this wonderful city, so you won't miss a thing!  

 

I have kids of different ages, do you have a programme to fit all?

Yes, we have tours which cater to a huge variety of people, so bring the teenager, the toddler, and the great grandmother..! All will have a great time!

 

I cant walk for long distances and my husband has a wheelchair, can you accommodate?

Yes, we can! We have a vast amount of experience in this field, and are happy to provide the best tour for you.

 

If during my tour, I want to go inside a museum or gallery that I have just seen, is it ok to (deviate from the plan) to go inside?

Absolutely! As our tours are tailor made just for you, if you see somewhere you would like to see more of, just walk right in! If you let us know in advance, we can include the price of this special place in the itinerary and quote upon the time of booking. 

 

I have been to budapest 2 times, can you show me anything new?

Absolutely! There are so many hidden gems in this city, and our guides know every little secret this city has to offer… challenge them to show you something new and exciting! Or ask us by email at budapest@underguide.com for advice on what is new to see? 

 

Can you make me smile?

Yes. Yes we can. Click here.

 

I’m an 85 year old diabetic vegetarian woman travelling with my 4 year old adopted, vegan great-grandson who has a pet monkey with a broken arm and an extremely bad temper. Can you accommodate us?

Challenge accepted…! No problem is to big. With us, you really cannot ask for the impossible..!